Product Behavior

I think a lot about “The Substance of Style” by Virgina Postrel. I read it a couple of years ago, and I can’t say I bought into the whole thing, but the other day someone asked me if there are types of product that don’t benefit from “design,” and it reminded me of the book.
Her [...]

A few weeks ago I met with a prospective client. It’s an interesting project, the client seems very reasonable, and I would like to do the work.
It is extremely common for folks like this to say, “it should be as easy to use as an iPod,” or something like that–in fact, it’s a rare sales [...]

Well, a ham-fisted blunder on my part has resulted in the loss of old posts. Rats. I’ll dig up some of the content and work on posting it later, but maybe this is an opportunity to clear out the attic and start fresh. No more pesky old stuff to defend or disown…